Returns & Refunds
Returns & Refunds
At Puzmat we try our best to live up to the highest standards of customer satisfaction. If we have made an error or the quality of our products falls short of your expectations, rest assured we will hold our hands up in the air, accept fault and look after you with vouchers, freebie gifts and refunds.
How do I return a product or get a refund?
If you are not happy with your purchase please don't hesitate to contact us using the details in the website footer. Note all products that are being returned for a refund must be returned within 14 days of receipt of the parcel at your address. Upon receipt of the products at our warehouse we will refund the value of your original goods. All products must be un-opened, unused and in re-saleable condition. The cost of returning the items is paid for by the customer.
What happens if my order gets lost in the post?
Unfortunately now and again orders do go missing in the post. We will honour a refund but we have to wait until a number of days have passed with no delivery. For USA orders this time period is 14 working days and for international it is 21 working days. This is in line with our courier and postage partner. PLEASE NOTE - you will need to report your order missing within 31 days of making the purchase, refunds cannot be given after this date.
Puzmat money back guarantee
If you are not completely satisfied with your Puzmat experience please get in contact using the details in the footer of the website explaining the fault, you can keep the game, receive a full refund + we will send you a different Puzmat to try for free!
